Frequently Asked Questions
Everything you need to know about your outdoor cooking journey.
What is the standard shipping timeframe for ovens?
Most orders are processed within 1-2 business days, with standard delivery typically taking 3-5 business days depending on your location.
What is your return policy for unused products?
We offer a 30-day return policy for items in their original packaging. Please note that return shipping costs may apply unless the product is defective.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty, which can be extended to 5 years if you register your product within 60 days of purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm at checkout.
Can I use wood and gas in the same oven?
Our dual-fuel models, such as the Dome and Roccbox, allow you to switch easily between wood-fired traditional cooking and the convenience of gas.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal.